Interlock Support Center
Our customer service representatives are available 24/7 getting you back on the road fast.
In Case of Lockout or Violation
What to do in a case of a lockout
Draeger makes it easy to remotely unlock your system to help you avoid pricey towing fees. If your device display reads “Service Lockout,” and where state approved, our remote unlocking system feature is available to make sure you aren’t stranded.
We have one of the lowest lock out rates on the market. This is because we use the newest and most advanced technology on the market. While some devices can lock you out more frequently or malfunction, with Draeger, we pride ourselves on making sure this doesn’t occur, so your quality of life is not compromised.
What to do in case of a violation
Violations are determined by your monitoring agent or state program requirements. Some frequent examples could be providing a breath test that is above the alcohol set point for your area, missing a retest, or an attempt is made to bypass a test or tamper with the device.