Interlock Support Center
Our customer service representatives are available 24/7 getting you back on the road fast.
Frequently Asked Questions
Although the Draeger call center does not offer legal advice or interpret state laws, you can refer to your state law’s webpage for more general information on interlock requirements. Also, check with your legal advisor or monitoring authority with any specific questions relating to local laws and DUI procedures.
Fees for interlock devices vary from state to state, but we strive to always provide affordable pricing that includes installation, reporting, maintenance, and service. To find out the rates at your nearest location, call 1-800-332-6858.
Interlock lockout set-points are determined by state laws specific to your jurisdiction. Check with a legal advisor in your state for guidance on the lockout set-point and other requirements as a result of your DUI offense.
No. The Draeger call center does not give legal advice or interpret reports for callers or other inquirers. A sample report with illustrative reading instructions is available upon request via email or regular mail to provide basic answers. All other inquiries must be made in writing and directed to the Draeger legal department.
That depends upon your state’s laws. Except for participants in states with contrary legal requirements, Draeger is not able to provide reports to any individuals other than the appropriate monitoring authorities and certain licensed professionals (such as attorneys, health care providers, and counselors). Reports will only be sent to licensed professionals following payment of the reporting fees and receipt of all necessary approvals (such as user consent and any required state approvals).
Draeger makes a camera unit for both the Interlock 7000 and the Interlock XT to record the image of the individual taking the test. Camera units may not be offered in all areas, so check with your local service center as to whether the camera is an option for you.
Laws vary by state on whether anyone other than the interlock program participant is allowed to drive a vehicle with an installed interlock device. Check with your legal advisor for guidance on this and other questions relating to local laws and DUI procedures.
It is our practice not to alter the standard interlock setting unless we receive either (1) written approval from the appropriate court of jurisdiction to lower the breath sample volume; or (2) documentation from a licensed physician verifying diminished lung capacity and the need for lowered air volume for a breath sample. In some cases, additional approval from the state authority is also required. Once the required authorization is received, Draeger will lower the volume to the minimum amount sufficient for effective operation of our devices.
Not necessarily. In most cases, the ignition interlock device has a remote unlocking system that can be activated through the service provider. However, some states require that the vehicle is towed to the service center.
- Valid photo ID (Driver’s License, Military ID, or Passport)
- Vehicle registration
- Documents pertaining to your case (court order)
- If you are not the registered owner of the vehicle, a notarized Owner’s Consent to Installation form or the owner of the vehicle can go to the appointment with you.
- Make sure your vehicle is in working order, including horn, battery and all electrical systems. Make any repairs necessary prior to installing your ignition interlock device (IID).