Support Center
Our customer service representatives are available 24/7 getting you back on the road fast.
How to use an ignition interlock device
Turn your key, or press start, and the device will power up.
Take a deep breath in, then blow.
When you hear a tone, take a deep breath in again.
When the display shows “Test Passed”
start your engine and go!
Find the support you need for your device
What to do in a case of a lockout
If your device display reads “Service Lockout,” and where state approved, our remote unlocking system feature is available to help you avoid pricey towing fees.
We have one of the lowest lock out rates on the market. This is because we use the newest and most advanced technology on the market. While some devices can lock you out more frequently or malfunction, with Draeger, we pride ourselves on making sure this doesn’t occur, so your quality of life is not compromised.
What to do in case of a violation
Violations are determined by your monitoring agent or state program requirements. Some frequent examples could be providing a breath test that is above the alcohol set point for your area, missing a retest, or an attempt is made to circumvent a test or tamper with the device.
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